Refund policy

We want you to love your purchase from The Storage Collective. If something isn't right, we're here to help.

30-Day Return Window

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be unused and in its original condition
• Be returned with original packaging
• Include proof of purchase (order confirmation or receipt)

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order.

In these cases:

• We will offer a replacement or full refund
• You may not be required to return the item
• We may ask for photos or videos to verify the issue

Change of Mind Returns

If you change your mind or wish to return an item for personal reasons:

• You can return the item within 30 days
• The item must be unused and in original packaging
• Return shipping costs are the responsibility of the customer
• Refunds will be processed once the item has been received and inspected

Non-Returnable Items

Some items cannot be returned for hygiene or safety reasons, including:

• Opened food storage containers
• Used lunch bags
• Personal or hygiene-related products
• Items marked as Final Sale

Refund Process

Once your return is received and inspected:

• Approved refunds will be issued to your original payment method
• Please allow 5–10 business days for the refund to appear in your account

How to Start a Return

To request a return, please contact us using the Contact Us page with:

• Your order number
• A brief description of the issue
• Photos (if the item is damaged or incorrect)

Our team will provide instructions on how to return your item.